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Set up email in Android email app

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Posted: 17 Sep, 2017
Updated: 18 Sep, 2017

Set up email in Android email app

Applies To: Outlook 2016 Office 2016 Office for business Office 365 Small Business More...

Android mail apps may look different across different devices, and these directions may not exactly match the options you see. Use these steps as a guide or consult the manufacturer's help for your particular device.

For easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.

Choose your built-in Android email app:

Update your Gmail app to the latest version:

  • Open the Google Play Store app on your phone.

  • Type "Gmail" into the search bar and then select Update.

    Note: If the update option is not available, you're already on the latest version.

After the update is installed, tap the Gmail app icon to open it.

Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only.

Choose Exchange

Enter your full email address and tap Next.

Enter your password and tap Next.

Note: Ask your IT admin or email provider for server settings if you're asked to add them. Then set up your account manually.

Add your email address Enter password

Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Office 365 for business, you may also be asked to give additional security control. In this case, choose Activate.

Go to your inbox. If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead.

If you don't see this message and your emails are syncing, skip this step.

Click the link to enable sync

Pull down the Android notification bar by swiping down from the top of your screen.

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error notification, you're good to go!

Open the notification bar
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