TechSpace Knowledgebase
Search:     Advanced search
Browse by category:
Contact Us

How Do I Clear Skype for Business/Lync Cache?

Views: 1231
Votes: 0
Posted: 04 May, 2016
by:
Updated: 05 May, 2016
by:

How Do I Clear Skype for Business/Lync Cache?

Skype for Business/Lync caches files locally on a PC or MAC to pull information quickly and efficiently. Common reasons you will want to clear Lync cache include:

  • You can't log in to Lync.
  • Your Outlook and Lync integration is not functioning properly.
  • You have issues with Presence.
  • Your Contact list is out of date.
  • You cannot search for users in Lync.

Skype for Business/Lync 2010 or 2013 for Windows

Lync 2011 for MAC

Skype for Business/Lync 2010 or 2013 for Windows

  1. Log out of Lync.
  2. Delete any sign-in info.
  3. Exit Lync.
  4. Open Run bar and type in %AppData%. Make sure you're in the AppData directory and navigate to\Local\Microsoft\Office\15.0\Lync\ for Skype for Business and Lync 2013, or  \Local\Microsoft\Office\12.0\Lync\  for Lync 2010. 
  5. Delete sip_profileName folder. If you do not see this folder, check the \Local\Microsoft\Communicator directory.
  6. Delete all files in Tracing folder. Do not delete the folder itself.
  7. Clear DNS cache: in Command Prompt run ipconfig /flushdns command.

Lync 2011 for MAC

  1. Log out and quit Lync.
  2. Go to Finder > press Command+Shift+G > type in /users/<MacUsername>/library > delete the following files:
    • Caches > com.microsoft.Lync
    • Internet Plug-Ins > MeetingJoinPlugin.plugin
    • Keychains > all files beginning with OC__KeyContainer
    • Logs > Microsoft-Lync-x.log and Microsoft-Lync.log
    • Preferences > com.microsoft.Lync.plist
    • Preferences > ByHost > MicrosoftLyncRegistrationDB.xxxx.plist
  3. Go to Finder > press Command+Shift+G > type in /users/<MacUsername>/documents > navigate to Microsoft User Data > delete the following folders: Microsoft Lync Data and Microsoft Lync History.
  4. Open Keychain Access from /Applications/Utilities folder.
  5. Delete all keychains startting with OC__KeyContainer.
  6. In your Login keychain, delete all e-mail address certificates.
  7. Empty Trash.

Ref: https://kb.intermedia.net/Article/3238 

Others in this Category
document How to make a self extracting archive that runs your setup.exe with 7zip -sfx switch
document How To Make UEFI Bootable USB Flash Drive to Install Windows 8
document How to set up an Internet email account in Outlook 2013 or 2016
document How to back up notes in OneNote 2016 for Windows
document Introducing Send Email in Access 2013 web apps
document How to Stop Microsoft Office Updates
document 16 Terminal commands every user should know
document MS Office : View my options and settings in the Trust Center
document How Can I Secure My Microsoft Office Files?
document Google Drive : Change your sync settings
document How to Jailbreak iOS 9.2
document How to Downgrade to an Older Version of iOS on an iPhone or iPad
document How to USB boot : Windows PE KKD v.7
document Getting Started With Skype for Business for Windows
document What is Lync Basic?
document Getting Started With Lync 2010/2013 For Windows
document Getting Started With Lync for Mac
document How Do I Fix Credential Issues In Lync?
document Troubleshooting Skype for Business/Lync Secure Chat And Conferencing
document Lync Mobile 2013 For Windows Phone 8
document Lync Mobile 2013 For iOS devices
document Lync Mobile 2013 For Android
document Lync Mobile Auto-Detect Server Feature
document Getting Started With Lync Mobile 2010 For iOS
document Getting Started With Lync Mobile 2010 For Windows Phone
document How Do I Enable Skype for Business/Lync Logging?
document How to always pop-out an email window in Outlook 2013
document Tutorial: Outlook signature image with hyperlink
document Fix for Outlook: “Contacting the server for information”
document Outlook 2013 max file limit: “The file you’re attaching is bigger than the server allows.”
document Outlook hangs on loading profile? Solutions
document Message stuck in Outbox
document Is your Windows 10 PC slowing you down, and the SFC utility is unable to fix the problem? Then use DISM to repair the Windows image to enable SFC to do its job.
document How to make a full backup of a Windows 10 or Windows 8.1 PC
document How to create a System Restore Point in Windows 10 with a simple double-click
document How to properly remove the Windows.old folder on Windows 10
document How to use Bing images within Office and Edge on Windows 10 PC.
document Use Windows Defender Offline to remove tough viruses from your Windows 10 PC
document How to use Storage Spaces in Windows 10
document GOOGLE ANALYTICS JUST GOT A NEW AI TOOL TO HELP FIND INSIGHTS FASTER
document Change Window 7 and Window 10 Password Without Knowing old Password from Command Prompt
document Find Out If Someone Stealing Your WiFi network from your Android Mobile or iPhone
document Instructions for Sharing Data Between Two Computers/Laptop Using Minishare Software
document Shareit: Transfer Data between two or more laptop without WiFi Connection
document Access your Shared PC Drives and Folders from Android Mobile
document Monitor Internet Data Usage in Window PC [Real-Time]
document Unlock Window Computer from Android/iPhone Smrtphone (Two Way Authentication)
document Most Amazing Notepad Tricks that Works in Your PC
document How to Change the Color of Window 7 and Windows 8 Folder
document How to opt out of WhatsApp data sharing
document Sponsored: MobiKin Doctor for Android
document 10 Photoshop Tricks to Fix Your Worst Photos
document The Easiest Ways to Upgrade Your Computer Yourself
document How to fix Outlook Not Responding Error
document How to Install Drivers
document How to Find Drivers for Devices Using a Hardware ID
document How to Outlook 2010 - Rebuild the index file
document How To Fix Outlook 2016 Search Problems
document How to Delete a Facebook Fan Page
document How to HP Printers - USB Printer Setup (Windows)
document How to require a password for shared printers in OS X
document Why Does 64-Bit Windows Need Two Program Files Folders?
document How to manually add a print server port?
document How to Force a Blue Screen in Windows
document How To Repair HDD with DLC 2015
document How to change XAMPP apache server port?
document How to use Rufus to create a bootable USB drive to install (almost) any OS
document How to install Bitdefender 2017 on Windows devices
document How to use Bitdefender File Shredder



RSS