To run traceroute on Windows:
- Open the command prompt.
- Go to Start > Run.
- Type cmd and press the Enter key.
(On Windows 98 or ME, type command instead and press the Enter key.)
- This will bring up a command prompt window. It has a line that looks like this:
C:\Documents and Settings\yourname> _
with a cursor blinking next to the ">" symbol.

- In the command prompt, type:
tracert hostname
where [hostname] is the name of the server connection you are testing. See the section "Determining [hostname]" below for help with the hostname.

- You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
- Send us the complete results (every line) for analysis.
Right-click the window and Select All, then hit Enter on your keyboard. You can paste it now into a document.

If you have difficulty copying the traceroute information, or if it runs off the screen, you can type this command instead:
tracert [hostname] > C:\trace1.txt
This writes the command results to a text file named trace1.txt in the root of your C: drive. You can then open this file and paste the contents into your email message to Support.
To run traceroute on a Macintosh:
If you have OS X, you can use the built-in network tools.
- Double-click the Hard Drive icon and navigate to Applications > Utilities.
- In the Utilities folder, double-click one of the following programs:
- Network Utility.
- Click the Traceroute tab and enter the hostname.

- Terminal.
- In Terminal, type:
traceroute hostname

Hostname is the name of the server connection you are testing. See the section "Determining [hostname]" below for help with the hostname.
- You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
- Send us the complete results (every line) for analysis.
If you have an older Macintosh, you may need to acquire third-party software. Go to http://www.tucows.com and do a search for "Trace" on "Macintosh". Programs like the DNS Expert Professional will allow you to run a traceroute. Then send us the results for analysis.
Determining [hostname] for both systems:
Please note that hostname should be replaced with whatever site is not working for you.
- If your problem is that you cannot access your email server and you are a web hosting customer or have a custom domain with us, you would actually be running a traceroute to mail.yourdomain.name.
- If you are a Shared Exchange email customer, you can use the hostname for the server specified in your email account settings for the email program you are using.
- If you are having trouble accessing Intermedia's web site, the traceroute should be to the web site's URL address.
- If you have been instructed by Support to conduct this test, we will tell you what hostname to test for.
Ref: https://kb.intermedia.net/article/682